When the printer displays menu states "low toner," it may be time to replace the toner cartridge. However, always tri to get a bit more life out of the cartridge by shaking or rocking it gently from side to side and putting it back into the printer. Check to see if the "low toner" message disappears. If it does not, then replace the cartridge with a new one as follows:
• Open the door on top of the printer and pull the old cartridge towards you to release it.
• Remove the new cartridge from its carton and rock gently back and forth to make sure the toner hasn't settled if stored incorrectly.
• Pull the plastic strip out of the cartridge (see tab on the side of the toner).
• Replace the cartridge in the printer at the same angle at which you pulled the old one out.
• Close the top door of the printer.
• Print a test page from the printer display (See instructions Onsite Test of Printer Equipment.
• Printer display menu says there is a paper jam.
• Note: Sometimes the printer display menu will say "paper jam" but it is actually indicating that the paper tray is empty.
• Opening the front and back "doors" of the printer or removing the paper tray or toner cartridge will usually allow access to the jammed paper so that it can be released.
• Paper should be removed slowly and gently so that it doesn't tear.
• Paper that is too difficult to remove should be left "as is" and reported to the HelpLine, who will dispatch the LBIS printer technician.
• Turn off the printer until it can be serviced and place an Out of Order sign on it.
See Also
printer repair
Shell Command
Quick access to programs in control panel
Fizzer Worm Targets Email, KaZaA Users
How To Enable / Disable File Sharing in Windows XP
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