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If you are using a 3rd-party driver provided by your printer manufacturer instead of a driver included with Windows 98, follow the instructions provided by your printer manufacturer to remove and reinstall your printre driver.

1. Click Start, point to Settings, then click Printers.

2. Right-click the printer you want to remove, then click Delete. NOTE: If you are prompted to remove all the files associated with the printer, click Yes.

3. Click Start, point to Settings, and then click Printers.

4. Double-click Add Printer, and then follow the instructions in the Add Printer Wizard to reinstall the appropriate printer driver.

5. Test to determine if your printing issue is resolved. If your printing issue is not resolved, continue to the next step.

6. Try using the “Generic/Text Only” printer driver for your printer. This test can help determine whether or not your printing issue is related to your printer driver. To try using the “Generic/Text Only” printer driver:

a. Click Start, point to Settings, and then click Printers.

b. Double-click Add Printer, and then follow the instructions in the Add Printer Wizard to install the Generic/Text Only printer driver as a local printer.

c. Test to determine if you can print using this driver. Note that this driver is a very basic driver, and the printed output may be simplified or appear in a lower resolution. If you can print successfully using the Generic/Text Only printer driver, your printing issue is most likely specific to the printer driver you are using. You should contact your printer manufacturer to inquire about the availability of an updated printer driver, a patch (or fix) for your current driver, or information about any known issues with your driver.