If you are using a 3rd-party driver provided by your printer manufacturer instead of a driver included with Windows 98, follow the instructions provided by your printer manufacturer to remove and reinstall your printre driver.
1. Click Start, point to Settings, then click Printers.
2. Right-click the printer you want to remove, then click Delete. NOTE: If you are prompted to remove all the files associated with the printer, click Yes.
3. Click Start, point to Settings, and then click Printers.
4. Double-click Add Printer, and then follow the instructions in the Add Printer Wizard to reinstall the appropriate printer driver.
5. Test to determine if your printing issue is resolved. If your printing issue is not resolved, continue to the next step.
6. Try using the “Generic/Text Only” printer driver for your printer. This test can help determine whether or not your printing issue is related to your printer driver. To try using the “Generic/Text Only” printer driver:
a. Click Start, point to Settings, and then click Printers.
b. Double-click Add Printer, and then follow the instructions in the Add Printer Wizard to install the Generic/Text Only printer driver as a local printer.
c. Test to determine if you can print using this driver. Note that this driver is a very basic driver, and the printed output may be simplified or appear in a lower resolution. If you can print successfully using the Generic/Text Only printer driver, your printing issue is most likely specific to the printer driver you are using. You should contact your printer manufacturer to inquire about the availability of an updated printer driver, a patch (or fix) for your current driver, or information about any known issues with your driver.
Showing posts with label printer troubleshooting. Show all posts
Showing posts with label printer troubleshooting. Show all posts
When the printer displays menu states "low toner," it may be time to replace the toner cartridge. However, always tri to get a bit more life out of the cartridge by shaking or rocking it gently from side to side and putting it back into the printer. Check to see if the "low toner" message disappears. If it does not, then replace the cartridge with a new one as follows:
• Open the door on top of the printer and pull the old cartridge towards you to release it.
• Remove the new cartridge from its carton and rock gently back and forth to make sure the toner hasn't settled if stored incorrectly.
• Pull the plastic strip out of the cartridge (see tab on the side of the toner).
• Replace the cartridge in the printer at the same angle at which you pulled the old one out.
• Close the top door of the printer.
• Print a test page from the printer display (See instructions Onsite Test of Printer Equipment.
• Printer display menu says there is a paper jam.
• Note: Sometimes the printer display menu will say "paper jam" but it is actually indicating that the paper tray is empty.
• Opening the front and back "doors" of the printer or removing the paper tray or toner cartridge will usually allow access to the jammed paper so that it can be released.
• Paper should be removed slowly and gently so that it doesn't tear.
• Paper that is too difficult to remove should be left "as is" and reported to the HelpLine, who will dispatch the LBIS printer technician.
• Turn off the printer until it can be serviced and place an Out of Order sign on it.
See Also
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• Open the door on top of the printer and pull the old cartridge towards you to release it.
• Remove the new cartridge from its carton and rock gently back and forth to make sure the toner hasn't settled if stored incorrectly.
• Pull the plastic strip out of the cartridge (see tab on the side of the toner).
• Replace the cartridge in the printer at the same angle at which you pulled the old one out.
• Close the top door of the printer.
• Print a test page from the printer display (See instructions Onsite Test of Printer Equipment.
• Printer display menu says there is a paper jam.
• Note: Sometimes the printer display menu will say "paper jam" but it is actually indicating that the paper tray is empty.
• Opening the front and back "doors" of the printer or removing the paper tray or toner cartridge will usually allow access to the jammed paper so that it can be released.
• Paper should be removed slowly and gently so that it doesn't tear.
• Paper that is too difficult to remove should be left "as is" and reported to the HelpLine, who will dispatch the LBIS printer technician.
• Turn off the printer until it can be serviced and place an Out of Order sign on it.
See Also
printer repair
Shell Command
Quick access to programs in control panel
Fizzer Worm Targets Email, KaZaA Users
How To Enable / Disable File Sharing in Windows XP
Find Printer IP Address/Printer Domain Name With NSLOOKUP
If you know the printer domain name, you can find the printer IP address by command called NSLOOKUP , and if you know the IP address you can find the domain name using NSLOOKUP command , follow the below steps to use the NSLOOKUP command.
• Click Start, then Programs, then Command Prompt. (The H:>, C:> or P:> prompt will display on a black screen).
• At the lettered prompt, type: nslookup printer_domain_name. (example: nslookup cha7hp.kenyon.edu)
• The following will appear on the screen:
Name: (printer domain name will display)
Address: (IP address will display)
See also
printer repair
top 10 spyware
set cookies in ie
Quick access to programs in control panel
How To Enable / Disable File Sharing in Windows XP
If you know the printer domain name, you can find the printer IP address by command called NSLOOKUP , and if you know the IP address you can find the domain name using NSLOOKUP command , follow the below steps to use the NSLOOKUP command.
• Click Start, then Programs, then Command Prompt. (The H:>, C:> or P:> prompt will display on a black screen).
• At the lettered prompt, type: nslookup printer_domain_name. (example: nslookup cha7hp.kenyon.edu)
• The following will appear on the screen:
Name: (printer domain name will display)
Address: (IP address will display)
See also
printer repair
top 10 spyware
set cookies in ie
Quick access to programs in control panel
How To Enable / Disable File Sharing in Windows XP
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